Flexible continuity
Recurring monthly payment, with a minimum commitment period
With or without manufacturer support
Included
Included
Included
Monthly activation and deactivation per device
Assisted operational continuityfor business-critical IT infrastructure
Support, monitoring and specialized assistance in a single model, to preserve the availability of enterprise, multi-technology and EOL/EOS environments.
Infrastructure that stays current, no surprises.
We extend the operational life of your infrastructure with visibility and measurable SLAs, without forcing premature refreshes or compromising availability.
Computing
Storage
Datacomm · Security
- DetectionSmart alarm per device
- DiagnosisAlert management
- AssistanceL1 / L2 / L3 engineering
- ResolutionWithin the agreed SLA
- TraceabilityOperational record per device
Stable operationIllustrative representation of the CareIT® model
Multi-technology coverage
We keep the infrastructure that sustains your operation current: multi-vendor, multi-technology, with the manufacturer's backing or without it. That is Assisted Operational Continuity.
A model that revolves around your operation
Six capabilities coordinated from a single point, with the customer at the center.
Enterprise customerat the center of the model
The core of assisted operational continuity
A family of support services for mission-critical IT infrastructure: analysis, diagnosis, on-site intervention, parts replacement and automated monitoring through DiscoverIT®. The goal: minimize downtime.
Explore CareIT® in detailWhat stage is your equipment in?
CareIT® is an alternative.
A single multi-vendor point of contact, with response time measured from the engineer's arrival on site.
CareIT® is the option that keeps it running.
With certified spare parts. Service for EOS/EOL equipment depends on the availability of spare parts in the secondary market.
- Multi-vendor
- A single contract for multiple manufacturers
- L1 · L2 · L3
- Multi-technology technical assistance
- 24 / 7
- Agentless monitoring with DiscoverIT®
- OPEX
- Predictable financial model per device
Three ways to adopt operational continuity
OnDemand and ONE include DiscoverIT® monitoring, specialized assistance and operational traceability. Reactive is the entry line, without monitoring.
Annual comprehensive continuity
Prepaid annual comprehensive support, with a closed budget for the term
With or without manufacturer support
Included
Included
Included
Coverage defined by term
ReactiveReactive support
Entry line to the CareIT® model. Terms upon request
Reactive hardware support
Not included
Upon request
Upon request
Upon request
Measurable service levels
Response time is measured from the engineer's arrival on site. Remote diagnosis within a maximum of 8 hours.
N1 engineerOn site, with spare parts
N2 engineerReal-time remote support
Attention windowEvery day · every hour
LMMJVSD
Confirmed severity
Technician dispatched · under 4 h
Availability of each level is confirmed by location.
Services that strengthen operational continuity
CareIT® integrates with monitoring and complementary services for complete operational coverage.
DiscoverIT®
24×7 multi-vendor agentless monitoring: detects degradation before failure, generates tickets and keeps an exportable log. Included in CareIT® for devices under support.
Explore DiscoverIT® →Fabric Assurance™
Custody, standardization and labeling of data center cabling.
Six visits per twelve-month period, each through a scheduled ticket.
Pre-existing Conditions Program
Coverage for failures prior to the contract. An additional, optional service contracted at the start.
Asset Relocation
Relocation and final disposal of equipment under chain of custody.
- Handling
- Long-distance transport
- Data sanitizationNIST SP 800-88
- Certified media destructionoptional
- Final disposal
Operating lease for infrastructure? LeaseIT® is a VIRWO service. Go to virwo.com →
The hardware survives. The data doesn't.
AlphaCoins® Circular Economy Program: secure data erasure, responsible disposal and reintegration of IT assets through refurbishment, reuse or recycling. Aligned with SDG 12, target 12.5.
12Responsible consumption and production
- Request and tracking IDThrough DiscoverIT® or your single point of contact
- Validated inventoryBrand, model, serial number and storage media
- Collection under custodyAlphaNetworks' own staff
Data
- Secure erasureMedia by media, verified by read-back
- Certificate with a unique IDSecure Erasure and Responsible Disposal
Hardware
- Technical classificationIn order of priority
- 1 · Reuse of the complete asset
- 2 · Use as spare parts
- 3 · Materials recycling
- Lot Disposal ReportSame ID, by recovery route
What AlphaCoins® are. Credit applicable to AlphaNetworks services, granted according to the value recovered from the lot. They are not money, not transferable and not convertible to cash.
What we don't do with your information. We don't keep it, copy it, analyze it or transfer it. Only the technical record proving the erasure is kept.
It applies to any equipment. Both equipment that was under a CareIT® contract and equipment outside our contracts that you decide to include.
Proven continuity in critical infrastructure
Data center
Mission-critical operation · high availability
Government
Public safety infrastructure
Telecommunications
Nationwide operations network · 24/7
Sector experience in operational continuity and business-critical IT infrastructure projects.
Are you an integrator or an IT channel?
Add CareIT® to your portfolio and generate recurring revenue without investing in a NOC, inventory or in-house engineering.
Explore AlphaChannels- Registered
- Silver
- Gold
- Platinum
Infrastructure that stays current,no surprises.
Assess the operational continuity of your infrastructure
- EOL/EOS risksWhich devices lose backing, and when
- Visibility gapsWhich part of the infrastructure isn't being seen
- Critical support pointsWhere a failure stops the operation
- OPEX alternativesHow to preserve availability under a flexible model