Under active manufacturer support
A single point of contact for all your brands
CareIT® is an alternative.
Multi-vendor and multi-technology, with response time measured from the engineer's arrival on site.
Assisted Operational Continuity
Specialized support and operational continuity for business-critical IT infrastructure
Assisted Operational Continuity: custody, structured supervision and corrective intervention so your infrastructure stays current. With the manufacturer's backing or without it. No surprises.
CareIT® accompanies the equipment throughout its life
End of support · end of life
When the manufacturer steps away, your equipment keeps running
CareIT® is the option that keeps it running.
It extends the useful life of installed equipment, without forcing premature refreshes.
Service for EOS/EOL equipment depends on the availability of spare parts in the secondary market.
At contract start
Certified spare parts. And prior failures, covered
Pre-existing Conditions Program (PIP).
It covers failures prior to the contract. It is an additional, optional service contracted at the start.
During operation
24×7 watch that detects before failure
DiscoverIT® included for devices under support.
Multi-vendor agentless monitoring: detects degradation, generates tickets and keeps an exportable log.
At retirement
The hardware survives. The data doesn't.
AlphaCoins® or Asset Relocation.
If you hand the equipment over as property, we collect it, erase the data and certify it. If you keep it, we relocate it under chain of custody.
How an event is handled
Three intake channels and one process, measured and documented from start to finish.
01
Remote diagnosisWithin a maximum of 8 hours. Without remote access, a visit is scheduled according to the contracted level.
02
N1 engineer on siteArrives with spare parts for the corrective intervention.
03
N2 engineer in remote supportIn real time, when criticality calls for it.
04
Documented closureSigned Delivery-Acceptance Record.
24x7x424×7 attention. Upon confirmed severity, a technician is dispatched in under 4 hours.
8x5xNBDMonday to Friday during business hours. Visit on the next business day.
Best EffortAttention with no committed time.
Availability of each level is confirmed by location.
Three ways to adopt operational continuity
OnDemand and ONE include DiscoverIT® monitoring, specialized assistance and operational traceability. Reactive is the entry line, without monitoring.
Flexible continuity
Recurring monthly payment, with a minimum commitment period
With or without manufacturer support
Included
Included
Included
Monthly activation and deactivation per device
Annual comprehensive continuity
Prepaid annual comprehensive support, with a closed budget for the term
With or without manufacturer support
Included
Included
Included
Coverage defined by term
ReactiveReactive support
Entry line to the CareIT® model. Terms upon request
Reactive hardware support
Not included
Upon request
Upon request
Upon request
Custody of everything that surrounds the equipment
Custody, standardization and labeling of data center cabling. Six visits per twelve-month period, each through a scheduled ticket.
Relocation and final disposal of equipment under chain of custody.
- Handling
- Long-distance transport
- NIST SP 800-88 sanitization
- Certified media destruction (optional)
- Final disposal
Relocations included
Equipment relocation benefit within Mexico City and up to 30 km between validated locations. Everything else is handled with Asset Relocation.
Technology verticals covered
ComputingServers and computing systems
StorageStorage, arrays, controllers and drives
DatacommNetwork equipment: switches, routers and firewalls. Includes Security
What people ask us most about CareIT®
Do you support equipment the manufacturer has already declared EOS/EOL?
Yes. For EOS/EOL equipment, CareIT® is the option that keeps it running with certified spare parts. Service depends on the availability of spare parts in the secondary market.
Do you only service equipment without manufacturer support?
No. CareIT® covers hardware with or without manufacturer support. For equipment under active support it is an alternative: a single multi-vendor point of contact.
How is response time measured?
From the engineer's arrival on site. The available levels are 24x7x4, 8x5xNBD and Best Effort; remote diagnosis takes place within a maximum of 8 hours.
What about failures that already existed before contracting?
They are covered by the Pre-existing Conditions Program (PIP), an additional, optional service contracted at the start.
Does monitoring cost extra?
DiscoverIT® is included in CareIT® OnDemand and ONE for devices under support. For equipment without CareIT® support it can be licensed per node. Reactive does not include monitoring.
Infrastructure that stays current,no surprises.
Does your infrastructure have EOS/EOL equipment or equipment without active support?
We assess your inventory, identify operational risks and propose the right CareIT® scheme.